Hey guys,
how are you doing today? Hope you are
great. I am doing okay. Far better than the last time I wrote. Thank God for
his mercies.
While I was
writing about my disappointment with the delivery company to deliver my
documents, I had received a tweet from their twitter handle apologizing and
asking for my name, address and tracking number.
Let me backtrack a bit and tell you all about how I had tried to get through t0 the company. After I didn’t receive my package, I had tried calling them…..Big mistake! I just wasted the phone credit on my line because I didn’t get through to anybody. I just got the automated voice and they just wasted my credit!
After my
credit had finished, I checked the website and saw their email address so i sent
a mail. Only for me to receive an automated reply that the email account was
not monitored at that time. That I would have to send it the next day when the
staff were in the office. I was so sad and annoyed. I then saw that they had a
twitter account, so I searched for them on twitter and sent them a tweet. I
have never understood twitter and all its hype but lately I am beginning to
think it is the best avenue to get quick services from companies.
Why do I say
so? As I was writing the last post, they had replied me. I was like ‘after
wasting all my time and money, it was a message of less than 140 words that got
their attention’. Na wa o. But I realised that twitter might be the best place
to force companies and organisations to sit up and listen to your issues.
However I would only say companies that are not in Nigeria because they have
terrible customer service.
You would
notice I didn’t say Nigerian owned companies. I have encountered shitty
customer services from non Nigerian owned companies and even when I brought the
issues to their notice on twitter, I was ignored. Imagine that!! They didn’t
even pretend to acknowledge my concerns.
Meanwhile
this company responded even though it was after 8pm and the next day when I
sent the mail again they replied within 20 minutes apologizing. They then told
me the earliest time they could deliver my package and asked what period I
would be able to be available. Meanwhile choosing that service (of choosing a
delivery period) would cost me nothing less than 2500 naira ($10/£7) and now
because they knew they were at fault they were offering it for free. Now that
is customer service…..
I think why twitter is really effective is because when you tweet and mention them, millions of people can see what you wrote so if it is bad it does damage to their reputation.....Not that it matters to people like GoTV!
I think why twitter is really effective is because when you tweet and mention them, millions of people can see what you wrote so if it is bad it does damage to their reputation.....Not that it matters to people like GoTV!
Not the
nonsense companies that you would call and they would do nothing about it but
when you write a bad review about them they would call you up and down.
And what I
noticed that most of the shops here do is give you the option of returning things. If
the tag is still on it, you have your receipts and you return it within 28
days. Like how awesome is that? I can remember when I bought a scrub from a
shop and the thing was burning my fingers and I went back to the shop to
complain, they denied that I bought it from them.
I really
wonder when Nigeria would be like that. Can you imagine because I am so Nigerian,
when I went to get my blender and iron I asked the store clerk if there was a place
where I could test the items before taking them home. I know right, I am not
serious. But it is not my fault o. The
first Blender I bought in Akwa Ibom did not work and after going back, they
said there was nothing they could do. My friends followed me and made noise but nothing happened. The Guy just explained
to me that the products have a 2 years warranty so if anything happens I can
return it as long as I have my receipt. I was skeptical to believe him but my
flatmate has returned some clothes she bought to a store and they gave her
money back. And she keeps saying that I can always return things and they would
accept it.
That is
customer service not the nonsense we practice in Nigeria. Even the banks and
telecommunication companies that you think would know better practice crappy
services. Sometimes you feel like slapping them.
Anyway I am
hoping they would finally bring my documents tomorrow. I gotta go. It is just
4: 40pm and it looks like 6:50pm. Yep! They are right, the long nights and
short days have arrived. We had an extra 1 hour of sleep this morning because
of the time change…..Yaaaay!! Thank God my phone had automatically reset itself, I just
had to reset my watch since it was not a Casio Women's STR300-1C Runner Eco Friendly Digital Watch so now we are on the Greenwich Median Time.
Thanks for
stopping by. Please remember to like my facebook page and follow me on twitter.
I post where you can get amazing deals on everything there….
Luv ya,
Petite Diva……
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